Refund Policy

1. General Refund Policy

useStacks operates on a monthly subscription basis with limited refund eligibility. This policy outlines the circumstances under which refunds may be granted.

2. Refund Eligibility

2.1 Eligible Refund Scenarios

• Technical Issues: Service downtime exceeding 48 consecutive hours
• Billing Errors: Incorrect or duplicate charges
• First-Time Users: Refund requests within 7 days of first subscription

2.2 Non-Eligible Refund Scenarios

• Change of mind after 7-day period
• Failure to use the Service
• Dissatisfaction with features after trial
• Account termination due to Terms violation
• Requests made more than 30 days after billing

3. Refund Process

3.1 How to Request a Refund

1. Contact us at [your-email@example.com] within the eligible timeframe
2. Include account email and subscription details
3. Provide a reason for the refund
4. Allow 5-7 business days for processing

3.2 Refund Processing

• Processed through Paddle
• Issued to original payment method
• May take 3-10 business days
• Partial refunds for eligible cases

4. Subscription Cancellation vs. Refunds

4.1 Cancellation

• Cancel anytime without penalty
• Access continues until end of billing period
• No refund for unused time

4.2 Immediate Termination

• Account deletion forfeits remaining time
• No refund for immediate termination

5. Chargeback Policy

5.1 Chargeback Disputes

• Handled by Paddle
• We contest illegitimate disputes
• $15-$20 fees for invalid disputes
• Accounts with chargebacks may be suspended

5.2 Alternative to Chargebacks

• Contact support first
• Most billing issues can be resolved
• Chargebacks may lead to termination

6. Merchant of Record Information

Paddle.com Market Limited serves as our Merchant of Record. Refunds are subject to their policies and processing timelines.

7. Pro-Rated Refunds

7.1 Plan Downgrades

• Downgrades take effect next billing cycle
• No immediate or partial refunds

7.2 Service Interruptions

• Outages over 48 hours may qualify for refunds
• Refunds based on downtime
• Scheduled maintenance excluded

8. Special Circumstances

8.1 Technical Support

• Support is provided before refunds
• Issues often resolvable via support

8.2 Feature Requests

• Missing features don't qualify for refunds
• Requests can be submitted through support

9. Refund Limitations

9.1 Maximum Refund Amount

• Refunds capped at amount paid
• Frequent requests may be restricted

9.2 Processing Fees

• Payment processor fees are non-refundable
• International transaction fees excluded

10. Contact Information

Email: sikaongawankunda@gmail.com
Subject: Refund Request - [Your Account Email]

• Account email address
• Subscription plan and billing date
• Reason for refund
• Relevant documentation

11. Policy Changes

We may modify this policy at any time. Changes will be communicated through email, in-app notification, or on our website. Continued use of the Service means acceptance of changes.